Common troubleshooting when importing CSV
If your CSV file does not import correctly, start with these checks. Most issues come from formatting, required fields, or media links.
Some posts are ignored during import
If you see the message "X posts ignored", check these points:
Non-public or incorrect media links: image or video URLs must be public and point directly to the file.
Google Drive: the URL must end in
view?usp=sharingand permissions must be set to public editor access.Dropbox: the URL must end in
?dl=0and be public.
Required fields are empty: some networks require specific fields. For example:
YouTube needs a category such as
MUSICand a playlist if you want to add the video to one.Instagram needs the post type:
POST,REEL, orSTORY.
Incorrect audio bitrate: Instagram rejects videos with audio above 128 kbps. Adjust the bitrate before uploading the video.
Make sure all TRUE/FALSE columns are filled in correctly. Empty cells in platform columns do not cause issues, but writing false in fields such as First Comment Text can publish that word as text.
The date or time does not import correctly
If dates or times appear incorrect or empty:
The CSV format does not match the import selector: when importing the file, the tool asks you to choose the date and time format. Select exactly the same format used in the CSV, such as YYYY-MM-DD and 00:00:00, or MM/DD/YY and AM/PM.
Use Google Sheets to create the CSV. It keeps date and time formatting more consistent and exports with UTF-8 encoding, which helps avoid issues with emojis and special characters.
Images or videos do not load
If media previews do not appear or fail during import:
Incorrect Google Drive or Dropbox link format:
Google Drive must end in
view?usp=sharingand have editor permissions.Dropbox must end in
?dl=0.
The link is not public: make sure anyone with the link can access the file. For Google Drive, share it with Anyone with the link and editor permissions.
The link does not point directly to the file: the URL must lead to the file itself, such as .jpg, .png, or .mp4, not a preview page or folder.
Carousel previews can take time to load. If you filled in Picture Url 1, Picture Url 2, and related columns correctly, wait a few minutes before assuming the import failed.
The brand name does not work
If you use the Brand name column but the post is not assigned to the correct brand:
The name must match exactly: the brand name field is case-sensitive. If your brand is called MiMarca, typing mimarca or mi marca will not work. Copy and paste the exact name from your brand list in the platform.
The file gets stuck or takes too long
If the import process slows down or stops:
Files are too large: there is no strict limit, but files with many posts may become slow or fail. Split the CSV into blocks of 50 posts for a faster and more stable import.
Browser issues: clear cache and cookies, or try again in an incognito window. If you use a VPN, disable it temporarily.
Other common errors
"FALSE" shows up as the first comment: First Comment Text is a text field, not a boolean field. Enter the comment you want, or leave it empty. If you write false or FALSE, the platform publishes that word as the comment.
The carousel only shows one image: to create carousels, use separate columns such as Picture Url 1, Picture Url 2, and Picture Url 3. Do not put all URLs in one cell.
Video cover frame duration doesn't interpret correctly: if you're using the "Video Cover Frame" field, make sure you selected the correct Duration format in the Preview screen. The value must match the format you used in the CSV (milliseconds, seconds with decimals, time format, readable format, or ISO 8601).
If you still have issues after these checks, review the full CSV import guide and confirm that all required fields and formatting rules are correct.