First steps

Getting started

This introduction answers the most frequently asked questions you may have about the platform. We've prepared a selection of the most relevant articles to get you started.

Start guide

Here is a selection of articles to get you started:

FAQs

Why is another account logged in?

Browsers often save login credentials in their cache. If the account connected is not the one you wanted to connect, please follow the steps we indicate here.

Can I see more than 30 days of data history?

When you connect a new social media account, data is calculated for the previous 30 days. Exceptionally, follower counts for X (Twitter), TikTok, and Instagram, as well as YouTube subscribers and Instagram Stories, can't be retrieved prior to the day the account is connected. From that moment on, metrics will start being collected.

If you need to have the data for the whole year, we can calculate it, but it is a process we have to run manually. See all the details about historical data here.

Why can't I connect my Facebook profile?

Facebook profiles, whether personal or professional, are not supported for connection via Meta's third-party API. You will only be able to connect pages and you must have administrator permissions. See the article I can't connect Facebook for more details.

Do I need a Facebook page to connect Instagram?

It depends on your needs. To schedule and post on Instagram, you can connect your account directly with your credentials. However, to access all functionalities, you need to link it to a Facebook page. See details in the article Connect Instagram.

Can I auto-publish to Instagram?

You will be able to schedule and auto-post to Instagram, with the exception of stories with creator accounts, as Instagram's third-party API only allows auto-posting for accounts set up as Business. You can switch your account type to Business or post via notification.

At the moment, Instagram's third-party API does not allow you to add elements in stories, such as links, stickers, mentions… In these cases, you can use publish via notification. When it's time to post, we will send you a notification with the video and text to your cell phone (recommended) or email that downloads the video and copies the text automatically to the clipboard so you only have to post in the Instagram app. More information here.

Why can't I connect a YouTube channel?

In order to connect a YouTube channel you must have the permission in the channel settings itself, the permissions in YouTube Studio are not valid. More details at I can't connect my YouTube channel.

Why are there differences between using social media platforms natively and through this platform?

Social media platforms impose certain restrictions on their APIs, which can limit the features available to third-party tools. While native platforms have full control over all their functionalities, they may choose not to provide access to specific features through their API. These limitations are determined by each platform. You can check the specific details for each platform here.

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